ElectroGlide Warranty & After-Sales Service
💡 Did you know?
In more than 90% of cases , a breakdown does not require the intervention of a technician , nor the immobilization of the vehicle .
It can be diagnosed and resolved remotely , quickly and efficiently.
This is one of the great advantages of electric mobility .
As part of our ongoing efforts to improve our after-sales service , we have implemented concrete solutions to reduce response times , simplify interventions and maximize your satisfaction .
In this section, discover how ElectroGlide handles after-sales service , warranty claims , breakdowns and maintenance of your electric vehicle.
A simplified procedure to resolve your after-sales service problem!
Step 01
Customer Service Request Declaration
Fill out our online after-sales service form HERE to provide us with essential information about your vehicle and the problem encountered.
In most cases, remote diagnosis makes it possible to quickly identify the cause of the breakdown.
👉 A video appointment can be offered to you by our technician if necessary.
Step 02
Part submission or guided assistance
In most cases, the problem can be resolved without immobilizing your vehicle .
We then proceed to:
-
sending the necessary spare part ,
- accompanied by a clear tutorial video to guide you step by step through the installation.
📌 A fast, economical and effective solution.
Step 03
Technical intervention at home or in an approved center
If the problem is more complex, we plan:
- the intervention of a qualified technician at your home ,
Or
- service at an approved center or partner garage
We always choose the most suitable and fastest solution according to your situation.
Step 04
Customer follow-up & satisfaction
Once the intervention is complete, our team provides personalized follow-up to ensure your vehicle is functioning properly.
Your satisfaction is our priority, and our service remains available for any further questions.
Why choose our after-sales service?
Quick answers
We process your request quickly to minimize any downtime for your vehicle.
Expert technical team
Our electric mobility specialists will guide you with precision and clarity.
Dedicated support
A clear point of contact and personalized follow-up until complete resolution.
Returns & Exchanges
We make every effort to ensure your experience remains smooth, even in the event of a return or exchange. Our teams will guide you step by step to find the solution best suited to your situation, in accordance with our terms and conditions.
Expert customer service, truly attentive to your needs
At ElectroGlide , our customer service goes beyond simply replying to your messages:
It accompanies you at every stage , before, during and after your purchase.
Whether it's for a technical question, after-sales service follow-up, a product return or a specific request, our electric mobility specialists will provide you with a clear, quick and personalized answer .
Warranty & Protection
A clear cover for worry-free driving
All our vehicles come with a manufacturer's warranty , designed to offer you reliable and transparent protection from day one.
We explain precisely what is covered , for how long , and under what conditions .
If needed, the warranty declaration is simple and supported : our team guides you step by step to register your product, analyze your request and offer you the most suitable solution.
Depending on the models and uses, extended warranty options may also be available to enhance your peace of mind in the long term.
👉 Because your mobility deserves protection that matches your investment.
